R
Raymond Furre
Hi Brizy team,
I have an issue with the onboarding process for new customers who sign up through Stripe on my white-label account.
Email Language & Branding:
  • The welcome email sent to customers is in English and has Brizy's branding.
  • My customers don’t understand English, and the branding makes it obvious that my platform is actually Brizy, which defeats the purpose of white-labeling.
Confusing Account Registration Process:
  • The email contains a hyperlink to "Account," leading to the login page.
  • Imagine a 50-year-old customer who isn’t tech-savvy. After clicking the link, they land on a "Welcome to [MyBrand]" page that asks them to register again.
  • But they just registered via Stripe. Should they register again? Or should they log in?
  • This creates confusion and a poor user experience, which can lead to lost customers.
Suggested Improvements:
  • Allow white-label users to customize the welcome email (language, branding, content).
  • Improve the onboarding process so that customers aren't asked to register twice. Instead, direct them clearly to log in after signing up via Stripe.
  • Ensure the login page and messaging are user-friendly, especially for non-tech-savvy users.
This is a crucial issue, and improving the onboarding experience will help retain more customers. Thanks for considering this request!