Idea Board

As a Brizy white label reseller, I risk losing client trust and receiving negative reviews when core features (like the AI website builder or site generation) suddenly stop working without any warning. I suggest Brizy implements automatic email notifications to all white label partners whenever a critical issue arises, so we can: Inform our clients proactively Pause promotions or onboarding temporarily Prevent damage to our brand reputation (e.g. on Trustpilot) Maintain trust and transparency in our service Learning about outages from frustrated clients is unacceptable. This is a simple but essential improvement that will strengthen Brizy’s partner ecosystem and reduce support workload on both ends.

Hi Brizy team, I have an issue with the onboarding process for new customers who sign up through Stripe on my white-label account. Email Language & Branding: The welcome email sent to customers is in English and has Brizy's branding. My customers don’t understand English, and the branding makes it obvious that my platform is actually Brizy, which defeats the purpose of white-labeling. Confusing Account Registration Process: The email contains a hyperlink to "Account," leading to the login page. Imagine a 50-year-old customer who isn’t tech-savvy. After clicking the link, they land on a "Welcome to [MyBrand]" page that asks them to register again. But they just registered via Stripe. Should they register again? Or should they log in? This creates confusion and a poor user experience, which can lead to lost customers. Suggested Improvements: Allow white-label users to customize the welcome email (language, branding, content). Improve the onboarding process so that customers aren't asked to register twice. Instead, direct them clearly to log in after signing up via Stripe. Ensure the login page and messaging are user-friendly, especially for non-tech-savvy users. This is a crucial issue, and improving the onboarding experience will help retain more customers. Thanks for considering this request!

I strongly suggest that Brizy introduces a Service Level Agreement (SLA) for White Label partners to ensure timely responses and resolutions to critical platform issues. REASON As White Label partners, we rely on Brizy’s platform to deliver a seamless experience to our clients. However, when platform-related issues arise—especially those preventing access—delayed support responses can seriously harm our reputation. EXAMPLE On February 3rd, I reported to Brizy support that I was unable to retrieve a new password from the platform. This issue affected not only me but all my White Label clients. Today is February 10th, and the issue remains unresolved, meaning affected users have been unable to log in for an entire week. If I had more White Label clients, this would have resulted in negative Trustpilot reviews, damaging my White Label brand. A situation like this is unacceptable and highlights the need for an SLA that prioritizes critical issues. PROPOSAL Brizy should implement an SLA for White Label partners with: Defined response times for different issue severities Faster escalation for critical errors affecting access and platform stability Compensation or credits when SLA response times are not met This would help White Label partners avoid reputational damage caused by long response times while also ensuring a higher level of accountability from Brizy’s support team. I hope this can be considered seriously, as it directly impacts our ability to trust Brizy as a reliable White Label solution.

Currently, emails sent to clients by White Label partners still have the Brizy look and feel, which breaks brand consistency. White Label partners should be able to customize email colors and branding to match their own identity.

Adding a DIY website builder to the white label plan what be a great option for digital business owners, like Simvoly and Duda has. Also adding more templates or the ability to upload templates from sites like Envato.

PROBLEM STATEMENT Currently, the process for activating the white label feature in Brizy requires manual input (/?brizy_enable_wl=true) after the Brizy and Brizy Pro plugins are installed. This poses a risk if a client accesses the site simultaneously with the developer before the white label feature is enabled. The client may see the Brizy branding, which undermines the purpose of a white label solution. PROPOSED SOLUTION Implement an automatic and secure white label activation process to ensure the Brizy branding is never exposed to clients under a white label license. Automatic Activation: Upon installation of the Brizy or Brizy Pro plugins on a white label-enabled account, the system should automatically activate the white label mode without requiring manual input from the user. Secure Pre-Activation Setup: White label settings (custom branding, plugin name, etc.) should be pre-configurable via the Brizy Cloud or account settings. Once the plugin is installed, these settings are applied immediately. Access Restriction During Branding Transition: If a user accesses the site during the setup process, ensure the Brizy branding remains hidden until the white label mode is fully activated. Administrative Controls: Add a dedicated white label management interface in the Brizy dashboard. Provide the ability to predefine plugin names, descriptions, and branding before download or deployment. Benefits: Enhanced Professionalism: A truly seamless white label experience that avoids exposing Brizy branding at any stage. Improved Security: Prevents clients from accessing or manipulating the white label configuration by accident or intention. Streamlined Workflow: Removes the need for manual activation steps, reducing setup time and complexity.

A customizable loading animation would be a valuable feature to enhance white label experience. Thank you for considering this suggestion.

Provide an option to disable the AI-powered text feature, as it can be distracting for some users. Additionally, allow whitelabel users to integrate their own OpenAI API and disable the default AI functionality. This would offer more flexibility and control over the AI features for customized user experiences

Customize Images and Color for Button, inside Signup and Login Pages for White Labels Users to Match Branding.

WL Administrators should have control over whether FREE accounts can access CSS options to embed code in the header, body, etc. This would automatically stop bad actors from using a free account to unlawfully track visitors and the like. There are too many ways to do bad things with CSS on a free account.